VENTUREVIBE TERMS AND CONDITIONS
Your consent
By purchasing/hiring our products and services you agree you have been informed of our Privacy policy, and have read and understood this document. You are providing this information and giving consent to us to collect and disclose personal information in accordance with this Privacy policy.
The customer hereby agrees with the following: -
1. The customer agrees to hire, and VentureVibe agrees to supply, certain goods/equipment (the “Equipment”), as agreed between the parties, at an agreed price. The hire of the Equipment shall be subject to these Terms and Conditions and the relevant Order Form pertaining to the Equipment.
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2. The customer agrees to:
a. Collect or accept delivery of Equipment, and their relevant components from VentureVibe at the date/time specified in final correspondence or the Order Form, whichever date is later; and
b. Return all of the Equipment and its components, to VentureVibe or VentureVibe’s representative by the date/time specified in final correspondence/the Order Form, whichever date is later; and
c. Accept full responsibility for the care and correct use of the Equipment during the Hire period, until its return to VentureVibe.
d. Use the Equipment supplied by VentureVibe in a responsible manner and only for the purpose the Equipment was designed and intended for;
e. Pay VentureVibe any further charges for each item of the Equipment returned after the due date in accordance with VentureVibe’s current Hire rate schedule.
f. Pay VentureVibe on demand, the full replacement value of any of the Equipment not returned, lost, damaged or otherwise within seven (7) days of demand.
g. Pay VentureVibe the full cost of repairs to any of the Equipment returned in a damaged condition at the conclusion of the Hire period and the customer irrevocably agrees to VentureVibe debiting any credit card provided by the customer for such amounts. The customer irrevocably agrees that any decision made in relation to the repair or replacement of such Equipment shall be at VentureVibe’s absolute discretion and the customer waives any rights it may have in relation to disputing such works or the costs of such works.
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3. All Hire charges and any security requested by VentureVibe must be paid prior to collection/delivery. Where credit account facility has been established, the customer guarantees to pay VentureVibe in full by the date specified by VentureVibe and authorises VentureVibe to debit the said credit account facility for any payments due under these Terms and Conditions, or other charges owing to VentureVibe in respect of the hire of the Equipment. Any payments received prior to return of the Equipment are deemed to be security until the Equipment is returned in full and will only be released upon return of the Equipment in the same condition at the time of hiring.
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4. The customer Acknowledges that VentureVibe has given no warranty nor made any representations either expressed or implied as to the condition of the Equipment or its suitability for any purpose and VentureVibe shall not be liable to the Customer or its servants or agents in any way whatsoever for any loss, damages claims or demands suffered or made as a result of the use of the Equipment by the Customer or its servants or agents nor for any injury incurred, suffered or entered by any person as a result of such use, care or otherwise howsoever occurring. To the extent that this clause is inconsistent or contravenes any legislation, it shall be severed from this Agreement.
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5. The customer acknowledges full responsibility for all risks of or in connection with the use of the Equipment including risks to third parties or their property and the Customer hereby indemnifies VentureVibe against any claim, action, suit or charge payable which may be claimed incurred or paid by reason of the condition or use of the Equipment and the possession and use of the Equipment by the Customer or anyone under them or using the Equipment with or without VentureVibe’s permission. The Customer hereby releases VentureVibe from any loss, claim, action, suit or damage which the Customer or any other person may but for this clause have been entitled to bring against VentureVibe for loss or damage or injury by reason of the condition of and use of the Equipment by the Customer or any other person pursuant to this Contract. To the extent that this clause is inconsistent or contravenes any legislation, it shall be severed from this Agreement.
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Bad Weather Policy:
6. VentureVibe reserves all rights, at its absolute discretion, to cancel or reschedule the Hire of Equipment or any scheduled activity in the event of adverse weather conditions or other unforeseen circumstances. Our guides will keep a close eye on the weather forecast on days leading up to the event. If we need to reschedule the event you will receive notification either via sms, email or phone. VentureVibe will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation. All individual participants that booked directly with VentureVibe for scheduled activities will be given a refund or a credit in this situation.
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7. If it is raining on the day of the Hire or activity, VentureVibe will not necessarily cancel the hire or activity. Any cancellation initiated by the customer or the customer’s clients may incur cancellation fees, at the discretion of VentureVibe, including, but not limited to the full amount due in respect of the hire of the Equipment.
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Cancellation Policy:
8. A minimum of 7 days’ notice before the hire or activity time is required to change or postpone a booking and a $30 per person amendment fee applies, otherwise the customer will be charged the full fee for that booking. Within 7 days’ notice – cancellations or reschedules are not possible. You may choose to invite someone to take your place if you are not able to make it, otherwise you will considered a no show.
No-shows and late participants on the day will also forfeit their payment and no re-bookings/refunds will be given.
9. Bookings for Hire or activity time cancelled 14-7 days prior to the relevant hire commencement date or activity will receive a 50% refund of any amounts paid.
10. Bookings for Hire or activity time cancelled 14 days prior to the relevant hire commencement date or activity will receive a full refund, less $30.00 administration fee of any amounts paid.
11. No refunds will be given for:
a. Change of mind;
b. Inability to attend for an activity, other than in accordance with Clauses 9 and 10; or
c. Inability to collect hired Equipment on the date of commencement of hire.
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Photos
12. We’ll endeavour to take lots of photos on the day however, we may not be able to get pictures of everyone. If you want to guarantee pictures of your adventure please bring your own waterproof camera.
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Your Responsibility
13. Booking confirmations are sent out via email, it is your responsibility to ensure you enter and/or advise your email address correctly. Failure to do so may result in the email confirmation of your adventure going to an incorrect email address. As we will be expecting you, you may end up forfeiting your experience. It is essential that you make sure you have your confirmation email at least 2 weeks prior to your booked date and that you read it as soon as you receive it. This ensures that you have all the relevant information you require for your adventure.
14. It is imperative that you arrive at the activity location 15 minutes prior to the activity commencing. Failure to do so may result in you not being able to participate in the activity. In this situation you will not be able to reschedule your activity and no refunds will be issued.
15. All baggage and personal belongings are of the sole responsibility of its owners at all times. VentureVibe is not responsible for lost, stolen or damaged belongings.
Gift Vouchers
16. VentureVibe Gift Certificates / Vouchers are fully transferable to another person or adventure and non-refundable. Adventure Hub accepts no responsibility for lost, stolen or fraudulent vouchers. It is the holder’s responsibility to ensure the safe keeping of the voucher(s) or gift certificate(s).
Gift Vouchers are valid for 12 months from the time of purchase. Gift Vouchers can be reactivated after 12 months for a $40 fee. Gift Vouchers cannot be extended for longer than 2 months after the expiry date. If you cannot take the trip 2 months of expiry we cannot reactivate your voucher and you forfeit your payment.
Australian Consumer Law
17. Notwithstanding anything to the contrary contained in these Terms and Conditions, or on our Website, your hire of Equipment from VentureVibe is subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Equipment must be of acceptable quality, reasonably fit for the purpose that VentureVibe represents they will be fit for, and that the products will correspond with any relevant description. Nothing in VentureVibe’s Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
The Customer or its servant or agent have agreed to the full terms and conditions above.
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